Engagement Call Control. Basic Operations . This could be Email, Web Chat, SMS or anything you want to route using skills based routing. Route non-voice work items through Avaya skills-based routing. AUSTIN, TX — September 25, 2017 — CTIntegrations LLC, a leading software development and system integration … This could be Email, Web Chat, SMS or anything you want to route using skills based routing. Ready in hours, an effortless experience for customers. CTIntegrations, LLC is the company behind CT Suite. 1 in CC and No. Engagement Designer. ə /) is an American multinational technology company headquartered in Durham, North Carolina, that specializes in business communications, specifically unified communications (UC), contact center (CC), and services. It utilizes the Elite skills-based routing for the routing of non-voice work items such as email, chat, and text messaging. The CT Suite Open Queue server launch a "phantom" call to the configured VDN and queues to an agent. CTIntegrations extended its user-friendly agent … Deliver great employee and customer experiences from anywhere. Integrates with Avaya Utilize your existing first class Avaya Elite platform and extend it to new channels, using blended routing. Get access to the latest solutions—pay only for what you need. Error: There was a problem processing your request. The number of Avaya AES servers should be dictated by the customer requirements for High Availability and also possible geographic location. The solution developed with Avaya OneCloud CPaaS works by detecting whether a caller is using a phone capable of SMS text or a voice-only device. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. APIs from Avaya’s CPaaS portfolio enable CT Suite to smoothly deliver proactive SMS messaging to mobile callers so their agents can provide faster service during peak demand periods. Avaya Telephony Services Avaya Application Enablement Services (AE Services) was previously known as Avaya Computer Telephony (Avaya CT) software. Gauges . For all application testing notes please see the Avaya DevConnect site. CTIntegrations extended its user-friendly agent desktop using Avaya OneCloud CPaaS to help deliver … Because CT Suite routes all work items by way of Avaya Elite skills, the voice reporting platform will capture all statistics. Access all the information you need around system requirements to support CT Suite. Meet our multi-cloud ecosystem that powers your entire digital world of experiences. Call your local CSC number and select IT application support or call AVAYA IT support at +44 1483 309 811. The phantom call routes to the configured skill and delivers the work item to the skilled agent. “As a leader in contact center innovation, we know that 70 percent of customers call into the contact center using a mobile device, and nearly one-third have sent a text message to a company requesting assistance1,” said Frank Ciccone, Senior Vice President, North America Sales, Avaya. The CT Suite R3.0 solution is now compliance-tested by Avaya for compatibility with Avaya Aura ® Communication Manager 7.0, Avaya Aura Application Enablement Services 7.0, and Avaya Aura Session Manager 7.0. Starting CT Suite . APIs from Avaya’s CPaaS portfolio enable CT Suite to smoothly deliver proactive SMS messaging to mobile callers so their agents can provide faster service during peak demand periods. CTIntegrations extended its user-friendly agent desktop using Avaya OneCloud CPaaS to help deliver proactive messaging for mobile callers. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. Add multimedia channels to your Avaya Elite platform, quickly get set up to handle Email, Chat, Webtext and Collaboration with CT Suite. Santa Clara, Calif. – July 30, 2020 – CTIntegrations, a software development and system integration company, has adopted innovative CPaaS from Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, into its flagship product, CT Suite. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. Headquartered in the technology hub of Austin, TX, we are a contact center product development and system integrations company which has been providing innovative contact technology solutions since 2007. CT Suite Delivers Faster Service To Mobile Customers During Peak-Capacity With Avaya OneCloud CPaaS Solutions. Introduction to Call Control . The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. CTIntegrations extended its user-friendly agent desktop using Avaya OneCloud CPaaS to help deliver … Aura® Session Manager to support delivery of chat work items to agents. Cautionary Note Regarding Forward-Looking Statements. Many of CTIntegrations customers had to quickly pivot to support an entirely remote workforce at the start of the COVID-19 pandemic. Call - Conference . Client Overview . Dial from Presence and Contacts . CT Suite Softphone enables users to fully control their own phone extension using just a keyboard and mouse. By using Avaya OneCloud CPaaS integrated into its communications suite, organizations alike are able to deliver a seamless experience for their customers to build long-term brand value in a direct and meaningful way without limits.”, 1https://www.avaya.com/en/products/contact-center/mobile-experience/. CTIntegrations CT Suite is a contact center solution. Learn how, along with tips and CT Suite is the all-inclusive system to make your contact center communications flow seamlessly and save time. In the compliance testing, CTIntegrations CT Suite used the SIP trunks interface from Avaya. CTIntegrations, a software development and system integration company, has adopted innovative CPaaS from Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, into its flagship product, CT Suite.