Airlines may have different policies to determine when a bag is officially lost. This policy applies in the following cases: Death of a traveler, traveling companion, or immediate family members; travelers actively on jury duty during the dates of planned travel; and travelers that are members of the Armed Forces on orders. Southern Cross Station ticket booth. Simply register for an account using the same email on file that you use to purchase with us and we’ll automatically gather your upcoming trips where you can choose the trip you’d like to reschedule. Have a non-refundable fare type? Online Refunds. You will receive an email regarding your booking cancellation within 24 hours. Job Opportunities redBus – World’s Largest Online Bus Ticketing Platform with the largest inventory of operators, routes RTCs. (I didn't realize a Greyhound bus ticket is NOT a reservation for a seat on the bus on that day like an airline ticket. Travel plans sometimes change and you may want a refund for a purchased airline ticket or other related services such as baggage or seat fees. Simply log in to your account on our website and select the Manage My StagecoachSmart section of MyStagecoach or call 0345 810 100. A lock ( LockA locked padlock ) or https:// means you’ve safely connected to the .gov website. To apply for a refund, you must submit a request (with the original ticket) in writing. Log in now and select the upcoming trip you’d like to reschedule by visiting Your Account. Please refer to Operators’ Refund … Secure .gov websites use HTTPS Was your trip cancelled due to severe weather conditions or uncontrollable event? See if your ticket is eligible for a refund here: If you purchased your ticket online through Trailways.com, or at one of our retail locations you’re in the right place. Of course, if you find that you don’t need your great value student bus ticket anymore, you can get a refund, subject to our standard terms and conditions. Wedding/Family Reunions  In some cases, instead of paying for a change fee and a potential difference between the original ticket price and the current ticket price, it may be cheaper to request a refund for the ticket and rebook. Will be receiving an e-mail (to the one entered on the purchase) with a link to follow: Package Express Shipping Send all refund requests to Customer Care for consideration. If an airline requires payment with a reservation, it must allow the consumer to cancel the payment and reservation within 24 hours and receive a full refund. This applies to all tickets, including Driven Rewards award tickets, and promotional fares. Visit the Coronavirus Information Center here. Advertise with Us For questions or for additional information on refunds or ticket exchanges, contact our Customer Care Center today. “Whenever a schedule is overbooked, customers can either reschedule their trip for the next bus available or they can request a refund,” communications officer Crystal Booker said. You may be able to get a refund if you no longer need your Travelcard or Bus & Tram Pass season ticket on your Oyster card. Contact the airline directly to inquire about additional accommodations or benefits. Commuter Service Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another. If you purchased your ticket from another carrier or from a 3rd party booking website (e.g., Wanderu, Busbud, etc. Box 6 6 0 6 9 1, MS 470P.O. One-way and round-trip tickets on commuter routes are not refundable. Tickets can be exchanged in person at a Peter Pan ticket counter, on the Peter Pan Bus App or by contacting Customer Care by CLICKING HERE. In normal cases, you can get a full or partial refund of your Greyhound tickets. Veteran Honors Program In the meantime, please submit your refund request below. Am I entitled to a refund of the cost of my plane ticket? If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT. With all other fare types, your ticket is non-refundable but you can still change it for a $20 fee prior to your scheduled departure date. Find out if you are elegible here. The latest general information on the Coronavirus Disease 2019 (COVID-19) is available on Coronavirus.gov. If you purchased your ticket through an online travel agency (or other agent), you should contact the travel agent directly to obtain a refund before contacting the airline. You can keep up to date checking our main Coronavirus page. Refunds may take up to 7 to 14 business days to be processed by our Customer Care Center. Tickets purchased at a retail location are typically processed within 5 to 7 business days. If you purchased a ticket at a Trailways Terminal or Retail Agency (e.g., Bob's Hardware), you will need to contact Customer Care to begin processing your refund request. Refunds cannot be given to basic, economy tickets, although other classes may qualify. For airline tickets that are purchased at least, allow passengers to cancel their reservation and receive a full refund without a penalty for, allow passengers to reserve a ticket (place it on hold) at the quoted price without paying for the ticket for. Greyhound is not liable for any other travel expense caused as a result of a delay. Although airlines must hold a reservation for 24 hours or provide a refund to passengers at their request within 24 hours of making a reservation, airlines are not required to make changes to a ticket free of charge (for example - change your ticket to a different date or correct a misspelled name on the reservation). Eurolines; How can I get information on Expressway Eurolines Services or apply for a refund of a Expressway Eurolines Ticket bought online. If your refund request is approved, a refund will be provided to you via the original form of payment or credited to a Driven Rewards account toward future travel. Having a Driven Rewards account comes with big perks and rescheduling travel is one of them. Sporting Events Group Trips Tickets are valid for the period shown on the ticket only. This page contains useful information to determine whether you are entitled to a refund for air fare or services related to a scheduled flight. If you have a trip planned that includes transportation on a Greyhound bus, and you have to cancel your holiday, you might be able to get a refund of the purchase price. Ticket Refund. 1200 New Jersey Avenue, SE Saver Fares are not eligible for a refund. Information on Expressway Eurolines Services is available here. 24X7 support for bookings with easy cancellation Instant refund… Change fee refunds require a letter (on letterhead) from a licensed physician confirming that travel was not recommended due to the customer’s illness. Note: All refunds will be refunded back via the payment method stated on the refund confirmation email within 14 business days. Refunds require either a copy of original orders directing you to pre-deployment training or to report for TAD or PCS, or a letter from your unit with contact name and unit phone number. In some cases, instead of paying for a change fee and a potential difference between the original ticket price and the current ticket price, it. Airlines must also comply with the promises they make, and in some instances, they may be willing to offer passengers accommodations or other benefits that they are not required to provide. Plan a Group Trip To refund a monthly or weekly pass on NJ Transit’s My Tix app, riders should find the pass in the All Tickets tab, swipe left and select refund. Refundable tickets may be refunded with the original form of payment at the location at which the ticket was sold. How quickly is an airline, travel agent, or online travel agency required to process a refund? etc.,) you must   contact your ticket seller directly to reschedule your travel. Airlines are not required to offer both a hold and a refund option. Yes. The refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents. Please note that rescheduling your travel may not be possible. Return Policy Military Troop Transport I didnt get a student discount. This Refund Policy shall only be applicable for selected operators with its terms. Once this change fee is applied, you may submit a request to have the fee refunded. Refund requests will ... Avalon Airport ticket booth. Refunds … Tickets purchased at a retail location are typically processed within 5 to 7 business days. Ready to reschedule travel online? Use our contact form to do so. If you did not use your ticket, you can apply for a refund for the price of the ticket minus any applicable fees. Ticket refunds will be provided for members of our Armed Forces on orders, in the event of death and, in some cases, illness and jury duty. We’re working hard to bring online cancellations and refunds functionality to your Driven Rewards account. St Kilda Express. Receive email updates about the latest in Safety, Innovation, and Infrastructure. The bus was late and I missed a connecting flight. However, you may wish to contact the connecting bus line for their specific refund procedures. All requests must be received prior to the ticketed date and time of travel and must be accompanied by proper documentation (see “Documentation requirements and processing” below).